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Returns and refund

Have you changed your mind and do not want the product you received anymore?

You can return an undamaged item no later than 10 working days from receipt. It is mandatory to return the complete item still in its original packaging. Returns of damaged items or of items which are missing parts (i.e. accessories or other components) will not be accepted. The return costs are entirely borne by the customer and vary depending on the item you intend to return, as summarized in the list below:

 

Austria

  • PUSHCHAIRS/STROLLERS 17,00 €
  • NAPPIES/INCONTINENCE PADS 16,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 12,30 €
  • HIGH CHAIRS 17,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 12,30 €
  • TEXTILES 12,30 €
  • CAR SEATS 17,00 €
  • CRIBS 17,00 €
  • SMALL ELECTRICAL ITEMS 14,00 €
  • MEDICAL ELECTRICAL ITEMS 12,30 €
  • TOYS 13,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 16,00 €

 

Belgium

  • PUSHCHAIRS/STROLLERS 18,00 €
  • NAPPIES/INCONTINENCE PADS 17,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 13,30 €
  • HIGH CHAIRS 18,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 13,30 €
  • TEXTILES 13,30 €
  • CAR SEATS 18,00 €
  • CRIBS 18,00 €
  • SMALL ELECTRICAL ITEMS 15,00 €
  • MEDICAL ELECTRICAL ITEMS 13,30 €
  • TOYS 14,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 17,00 €

 

Denmark

  • PUSHCHAIRS/STROLLERS 21,00 €
  • NAPPIES/INCONTINENCE PADS 20,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 16,30 €
  • HIGH CHAIRS 21,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 16,30 €
  • TEXTILES 16,30 €
  • CAR SEATS 21,00 €
  • CRIBS 21,00 €
  • SMALL ELECTRICAL ITEMS 18,00 €
  • MEDICAL ELECTRICAL ITEMS 16,30 €
  • TOYS 17,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 20,00 €

 

Estonia

  • PUSHCHAIRS/STROLLERS 27,00 €
  • NAPPIES/INCONTINENCE PADS 26,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 22,30 €
  • HIGH CHAIRS 27,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 22,30 €
  • TEXTILES 22,30 €
  • CAR SEATS 27,00 €
  • CRIBS 27,00 €
  • SMALL ELECTRICAL ITEMS 24,00 €
  • MEDICAL ELECTRICAL ITEMS 22,30 €
  • TOYS 23,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 26,00 €

 

France

  • PUSHCHAIRS/STROLLERS 24,00 €
  • NAPPIES/INCONTINENCE PADS 23,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 19,30 €
  • HIGH CHAIRS 24,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 19,30 €
  • TEXTILES 19,30 €
  • CAR SEATS 24,00 €
  • CRIBS 24,00 €
  • SMALL ELECTRICAL ITEMS 21,00 €
  • MEDICAL ELECTRICAL ITEMS 19,30 €
  • TOYS 20,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 23,00 €

 

Germany

  • PUSHCHAIRS/STROLLERS 18,00 €
  • NAPPIES/INCONTINENCE PADS 17,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 13,30 €
  • HIGH CHAIRS 18,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 13,30 €
  • TEXTILES 13,30 €
  • CAR SEATS 18,00 €
  • CRIBS 18,00 €
  • SMALL ELECTRICAL ITEMS 15,00 €
  • MEDICAL ELECTRICAL ITEMS 13,30 €
  • TOYS 14,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 17,00 €

 

Latvia

  • PUSHCHAIRS/STROLLERS 29,00 €
  • NAPPIES/INCONTINENCE PADS 28,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 24,30 €
  • HIGH CHAIRS 29,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 24,30 €
  • TEXTILES 24,30 €
  • CAR SEATS 29,00 €
  • CRIBS 29,00 €
  • SMALL ELECTRICAL ITEMS 26,00 €
  • MEDICAL ELECTRICAL ITEMS 24,30 €
  • TOYS 25,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 28,00 €

 

Lithuania

  • PUSHCHAIRS/STROLLERS 29,00 €
  • NAPPIES/INCONTINENCE PADS 28,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 24,30 €
  • HIGH CHAIRS 29,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 24,30 €
  • TEXTILES 24,30 €
  • CAR SEATS 29,00 €
  • CRIBS 29,00 €
  • SMALL ELECTRICAL ITEMS 26,00 €
  • MEDICAL ELECTRICAL ITEMS 24,30 €
  • TOYS 25,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 28,00 €

 

Luxembourg

  • PUSHCHAIRS/STROLLERS 20,00 €
  • NAPPIES/INCONTINENCE PADS 19,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 15,30 €
  • HIGH CHAIRS 20,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 15,30 €
  • TEXTILES 15,30 €
  • CAR SEATS 20,00 €
  • CRIBS 20,00 €
  • SMALL ELECTRICAL ITEMS 17,00 €
  • MEDICAL ELECTRICAL ITEMS 15,30 €
  • TOYS 16,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 19,00 €

 

Netherlands

  • PUSHCHAIRS/STROLLERS 19,00 €
  • NAPPIES/INCONTINENCE PADS 18,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 14,30 €
  • HIGH CHAIRS 19,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 14,30 €
  • TEXTILES 14,30 €
  • CAR SEATS 19,00 €
  • CRIBS 19,00 €
  • SMALL ELECTRICAL ITEMS 16,00 €
  • MEDICAL ELECTRICAL ITEMS 14,30 €
  • TOYS 15,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 18,00 €

 

Poland

  • PUSHCHAIRS/STROLLERS 25,00 €
  • NAPPIES/INCONTINENCE PADS 24,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 20,30 €
  • HIGH CHAIRS 25,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 20,30 €
  • TEXTILES 20,30 €
  • CAR SEATS 25,00 €
  • CRIBS 25,00 €
  • SMALL ELECTRICAL ITEMS 22,00 €
  • MEDICAL ELECTRICAL ITEMS 20,30 €
  • TOYS 21,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 24,00 €

 

Portugal

  • PUSHCHAIRS/STROLLERS 27,00 €
  • NAPPIES/INCONTINENCE PADS 26,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 22,30 €
  • HIGH CHAIRS 27,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 22,30 €
  • TEXTILES 22,30 €
  • CAR SEATS 27,00 €
  • CRIBS 27,00 €
  • SMALL ELECTRICAL ITEMS 24,00 €
  • MEDICAL ELECTRICAL ITEMS 22,30 €
  • TOYS 23,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 26,00 €

 

Czech Republic

  • PUSHCHAIRS/STROLLERS 26,00 €
  • NAPPIES/INCONTINENCE PADS 25,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 21,30 €
  • HIGH CHAIRS 26,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 21,30 €
  • TEXTILES 21,30 €
  • CAR SEATS 26,00 €
  • CRIBS 26,00 €
  • SMALL ELECTRICAL ITEMS 23,00 €
  • MEDICAL ELECTRICAL ITEMS 21,30 €
  • TOYS 22,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 25,00 €

 

Romania

  • PUSHCHAIRS/STROLLERS 28,00 €
  • NAPPIES/INCONTINENCE PADS 27,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 23,30 €
  • HIGH CHAIRS 28,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 23,30 €
  • TEXTILES 23,30 €
  • CAR SEATS 28,00 €
  • CRIBS 28,00 €
  • SMALL ELECTRICAL ITEMS 25,00 €
  • MEDICAL ELECTRICAL ITEMS 23,30 €
  • TOYS 24,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 27,00 €

 

Slovenia

  • PUSHCHAIRS/STROLLERS 21,00 €
  • NAPPIES/INCONTINENCE PADS 20,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 16,30 €
  • HIGH CHAIRS 21,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 16,30 €
  • TEXTILES 16,30 €
  • CAR SEATS 21,00 €
  • CRIBS 21,00 €
  • SMALL ELECTRICAL ITEMS 18,00 €
  • MEDICAL ELECTRICAL ITEMS 16,30 €
  • TOYS 17,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 20,00 €

 

Spain

  • PUSHCHAIRS/STROLLERS 25,00 €
  • NAPPIES/INCONTINENCE PADS 24,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 20,30 €
  • HIGH CHAIRS 25,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 20,30 €
  • TEXTILES 20,30 €
  • CAR SEATS 25,00 €
  • CRIBS 25,00 €
  • SMALL ELECTRICAL ITEMS 22,00 €
  • MEDICAL ELECTRICAL ITEMS 20,30 €
  • TOYS 21,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 24,00 €

 

Sweden

  • PUSHCHAIRS/STROLLERS 28,00 €
  • NAPPIES/INCONTINENCE PADS 27,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 23,30 €
  • HIGH CHAIRS 28,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 23,30 €
  • TEXTILES 23,30 €
  • CAR SEATS 28,00 €
  • CRIBS 28,00 €
  • SMALL ELECTRICAL ITEMS 25,00 €
  • MEDICAL ELECTRICAL ITEMS 23,30 €
  • TOYS 24,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 27,00 €

 

Hungary

  • PUSHCHAIRS/STROLLERS 13,00 €
  • NAPPIES/INCONTINENCE PADS 12,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 18,30 €
  • HIGH CHAIRS 13,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 18,30 €
  • TEXTILES 18,30 €
  • CAR SEATS 13,00 €
  • CRIBS 13,00 €
  • SMALL ELECTRICAL ITEMS 20,00 €
  • MEDICAL ELECTRICAL ITEMS 18,30 €
  • TOYS 19,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 12,00 €

 

 

You can also send the return back with your courier, by covering the delivery costs in this case.

 

Did you choose the wrong size or color and wish to replace your item?

It is possible to replace an ordered product (as long as it is not been used or damaged) no later than 10 working days from receipt. Tell our Customer Care the change you want to make and proceed with the replacement of the goods. The expenses to be incurred for the exchange are shown in the list below:

 

Austria

  • PUSHCHAIRS/STROLLERS 17,00 €
  • NAPPIES/INCONTINENCE PADS 16,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 12,30 €
  • HIGH CHAIRS 17,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 12,30 €
  • TEXTILES 12,30 €
  • CAR SEATS 17,00 €
  • CRIBS 17,00 €
  • SMALL ELECTRICAL ITEMS 14,00 €
  • MEDICAL ELECTRICAL ITEMS 12,30 €
  • TOYS 13,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 16,00 €

 

Belgium

  • PUSHCHAIRS/STROLLERS 18,00 €
  • NAPPIES/INCONTINENCE PADS 17,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 13,30 €
  • HIGH CHAIRS 18,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 13,30 €
  • TEXTILES 13,30 €
  • CAR SEATS 18,00 €
  • CRIBS 18,00 €
  • SMALL ELECTRICAL ITEMS 15,00 €
  • MEDICAL ELECTRICAL ITEMS 13,30 €
  • TOYS 14,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 17,00 €

 

Denmark

  • PUSHCHAIRS/STROLLERS 21,00 €
  • NAPPIES/INCONTINENCE PADS 20,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 16,30 €
  • HIGH CHAIRS 21,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 16,30 €
  • TEXTILES 16,30 €
  • CAR SEATS 21,00 €
  • CRIBS 21,00 €
  • SMALL ELECTRICAL ITEMS 18,00 €
  • MEDICAL ELECTRICAL ITEMS 16,30 €
  • TOYS 17,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 20,00 €

 

Estonia

  • PUSHCHAIRS/STROLLERS 27,00 €
  • NAPPIES/INCONTINENCE PADS 26,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 22,30 €
  • HIGH CHAIRS 27,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 22,30 €
  • TEXTILES 22,30 €
  • CAR SEATS 27,00 €
  • CRIBS 27,00 €
  • SMALL ELECTRICAL ITEMS 24,00 €
  • MEDICAL ELECTRICAL ITEMS 22,30 €
  • TOYS 23,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 26,00 €

 

France

  • PUSHCHAIRS/STROLLERS 24,00 €
  • NAPPIES/INCONTINENCE PADS 23,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 19,30 €
  • HIGH CHAIRS 24,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 19,30 €
  • TEXTILES 19,30 €
  • CAR SEATS 24,00 €
  • CRIBS 24,00 €
  • SMALL ELECTRICAL ITEMS 21,00 €
  • MEDICAL ELECTRICAL ITEMS 19,30 €
  • TOYS 20,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 23,00 €

 

Germany

  • PUSHCHAIRS/STROLLERS 18,00 €
  • NAPPIES/INCONTINENCE PADS 17,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 13,30 €
  • HIGH CHAIRS 18,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 13,30 €
  • TEXTILES 13,30 €
  • CAR SEATS 18,00 €
  • CRIBS 18,00 €
  • SMALL ELECTRICAL ITEMS 15,00 €
  • MEDICAL ELECTRICAL ITEMS 13,30 €
  • TOYS 14,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 17,00 €

 

Latvia

  • PUSHCHAIRS/STROLLERS 29,00 €
  • NAPPIES/INCONTINENCE PADS 28,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 24,30 €
  • HIGH CHAIRS 29,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 24,30 €
  • TEXTILES 24,30 €
  • CAR SEATS 29,00 €
  • CRIBS 29,00 €
  • SMALL ELECTRICAL ITEMS 26,00 €
  • MEDICAL ELECTRICAL ITEMS 24,30 €
  • TOYS 25,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 28,00 €

 

Lithuania

  • PUSHCHAIRS/STROLLERS 29,00 €
  • NAPPIES/INCONTINENCE PADS 28,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 24,30 €
  • HIGH CHAIRS 29,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 24,30 €
  • TEXTILES 24,30 €
  • CAR SEATS 29,00 €
  • CRIBS 29,00 €
  • SMALL ELECTRICAL ITEMS 26,00 €
  • MEDICAL ELECTRICAL ITEMS 24,30 €
  • TOYS 25,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 28,00 €

 

Luxembourg

  • PUSHCHAIRS/STROLLERS 20,00 €
  • NAPPIES/INCONTINENCE PADS 19,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 15,30 €
  • HIGH CHAIRS 20,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 15,30 €
  • TEXTILES 15,30 €
  • CAR SEATS 20,00 €
  • CRIBS 20,00 €
  • SMALL ELECTRICAL ITEMS 17,00 €
  • MEDICAL ELECTRICAL ITEMS 15,30 €
  • TOYS 16,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 19,00 €

 

Netherlands

  • PUSHCHAIRS/STROLLERS 19,00 €
  • NAPPIES/INCONTINENCE PADS 18,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 14,30 €
  • HIGH CHAIRS 19,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 14,30 €
  • TEXTILES 14,30 €
  • CAR SEATS 19,00 €
  • CRIBS 19,00 €
  • SMALL ELECTRICAL ITEMS 16,00 €
  • MEDICAL ELECTRICAL ITEMS 14,30 €
  • TOYS 15,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 18,00 €

 

Poland

  • PUSHCHAIRS/STROLLERS 25,00 €
  • NAPPIES/INCONTINENCE PADS 24,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 20,30 €
  • HIGH CHAIRS 25,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 20,30 €
  • TEXTILES 20,30 €
  • CAR SEATS 25,00 €
  • CRIBS 25,00 €
  • SMALL ELECTRICAL ITEMS 22,00 €
  • MEDICAL ELECTRICAL ITEMS 20,30 €
  • TOYS 21,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 24,00 €

 

Portugal

  • PUSHCHAIRS/STROLLERS 27,00 €
  • NAPPIES/INCONTINENCE PADS 26,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 22,30 €
  • HIGH CHAIRS 27,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 22,30 €
  • TEXTILES 22,30 €
  • CAR SEATS 27,00 €
  • CRIBS 27,00 €
  • SMALL ELECTRICAL ITEMS 24,00 €
  • MEDICAL ELECTRICAL ITEMS 22,30 €
  • TOYS 23,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 26,00 €

 

Czech Republic

  • PUSHCHAIRS/STROLLERS 26,00 €
  • NAPPIES/INCONTINENCE PADS 25,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 21,30 €
  • HIGH CHAIRS 26,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 21,30 €
  • TEXTILES 21,30 €
  • CAR SEATS 26,00 €
  • CRIBS 26,00 €
  • SMALL ELECTRICAL ITEMS 23,00 €
  • MEDICAL ELECTRICAL ITEMS 21,30 €
  • TOYS 22,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 25,00 €

 

Romania

  • PUSHCHAIRS/STROLLERS 28,00 €
  • NAPPIES/INCONTINENCE PADS 27,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 23,30 €
  • HIGH CHAIRS 28,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 23,30 €
  • TEXTILES 23,30 €
  • CAR SEATS 28,00 €
  • CRIBS 28,00 €
  • SMALL ELECTRICAL ITEMS 25,00 €
  • MEDICAL ELECTRICAL ITEMS 23,30 €
  • TOYS 24,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 27,00 €

 

Slovenia

  • PUSHCHAIRS/STROLLERS 21,00 €
  • NAPPIES/INCONTINENCE PADS 20,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 16,30 €
  • HIGH CHAIRS 21,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 16,30 €
  • TEXTILES 16,30 €
  • CAR SEATS 21,00 €
  • CRIBS 21,00 €
  • SMALL ELECTRICAL ITEMS 18,00 €
  • MEDICAL ELECTRICAL ITEMS 16,30 €
  • TOYS 17,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 20,00 €

 

Spain

  • PUSHCHAIRS/STROLLERS 25,00 €
  • NAPPIES/INCONTINENCE PADS 24,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 20,30 €
  • HIGH CHAIRS 25,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 20,30 €
  • TEXTILES 20,30 €
  • CAR SEATS 25,00 €
  • CRIBS 25,00 €
  • SMALL ELECTRICAL ITEMS 22,00 €
  • MEDICAL ELECTRICAL ITEMS 20,30 €
  • TOYS 21,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 24,00 €

 

Sweden

  • PUSHCHAIRS/STROLLERS 28,00 €
  • NAPPIES/INCONTINENCE PADS 27,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 23,30 €
  • HIGH CHAIRS 28,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 23,30 €
  • TEXTILES 23,30 €
  • CAR SEATS 28,00 €
  • CRIBS 28,00 €
  • SMALL ELECTRICAL ITEMS 25,00 €
  • MEDICAL ELECTRICAL ITEMS 23,30 €
  • TOYS 24,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 27,00 €

 

Hungary

  • PUSHCHAIRS/STROLLERS 13,00 €
  • NAPPIES/INCONTINENCE PADS 12,00 €
  • COSMETICS AND HEALTH SUPPLEMENTS 18,30 €
  • HIGH CHAIRS 13,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 18,30 €
  • TEXTILES 18,30 €
  • CAR SEATS 13,00 €
  • CRIBS 13,00 €
  • SMALL ELECTRICAL ITEMS 20,00 €
  • MEDICAL ELECTRICAL ITEMS 18,30 €
  • TOYS 19,10 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 12,00 €

 

 

You can also send the return with your courier, also claiming shipping costs in this case.

 

How long before I receive a refund for my returned goods?

The refund for the goods returned to Famideal will be made within 5 working days from receipt of the goods; Famideal reserves the right to make a partial refund if the item received has damaged or missing parts.

All the costs incurred by Famideal to restore the damaged product to its original state will be deducted from the amount to be refunded.

 

Was the object damaged during transport?

In case of a damaged item, it is possible to request a return by contacting our Customer Care within 3 days from receipt of the goods. It is necessary to accompany your e-mail with some photos of the item and ideally its packaging, in case it too was delivered opened or damaged. It will be our responsibility to replace the item as soon as possible and free of charge, at no cost to the customer.

 

Did you purchase a product on Famideal that no longer works, but is still covered by warranty?

Contact our Customer Care and communicate your personal data, the order number and the defect relating to the purchased item. We will be happy to provide you with assistance to solve the problem by liaising with the supplier.

In the event of your stroller needing to be repaired by the supplier, Famideal offers you a "replacement stroller" service to remedy the inconvenience of remaining without during the period of repair, at the cost of € 20 for delivery and collection. Ask our Customer Care about this when reporting a defective item.

The costs to be incurred for the collection and return of the goods to be repaired under warranty are shown in the list below: 

Austria

  • PUSHCHAIRS/STROLLERS 27,00 €
  • HIGH CHAIRS 27,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 17,60 €
  • CAR SEATS 27,00 €
  • CRIBS 27,00 €
  • SMALL ELECTRICAL ITEMS 21,00 €
  • MEDICAL ELECTRICAL ITEMS 17,60 €
  • TOYS 19,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 25,00 €

 

Belgium

  • PUSHCHAIRS/STROLLERS 28,00 €
  • HIGH CHAIRS 28,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 18,60 €
  • CAR SEATS 28,00 €
  • CRIBS 28,00 €
  • SMALL ELECTRICAL ITEMS 22,00 €
  • MEDICAL ELECTRICAL ITEMS 18,60 €
  • TOYS 20,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 26,00 €

 

Denmark

  • PUSHCHAIRS/STROLLERS 31,00 €
  • HIGH CHAIRS 31,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 21,60 €
  • CAR SEATS 31,00 €
  • CRIBS 31,00 €
  • SMALL ELECTRICAL ITEMS 25,00 €
  • MEDICAL ELECTRICAL ITEMS 21,60 €
  • TOYS 23,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 29,00 €

 

Estonia

  • PUSHCHAIRS/STROLLERS 37,00 €
  • HIGH CHAIRS 37,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 27,60 €
  • CAR SEATS 37,00 €
  • CRIBS 37,00 €
  • SMALL ELECTRICAL ITEMS 31,00 €
  • MEDICAL ELECTRICAL ITEMS 27,60 €
  • TOYS 29,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 35,00 €

 

France

  • PUSHCHAIRS/STROLLERS 34,00 €
  • HIGH CHAIRS 34,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 24,60 €
  • CAR SEATS 34,00 €
  • CRIBS 34,00 €
  • SMALL ELECTRICAL ITEMS 28,00 €
  • MEDICAL ELECTRICAL ITEMS 24,60 €
  • TOYS 26,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 32,00 €

 

Germany

  • PUSHCHAIRS/STROLLERS 28,00 €
  • HIGH CHAIRS 28,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 18,60 €
  • CAR SEATS 28,00 €
  • CRIBS 28,00 €
  • SMALL ELECTRICAL ITEMS 22,00 €
  • MEDICAL ELECTRICAL ITEMS 18,60 €
  • TOYS 20,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 26,00 €

 

Latvia

  • PUSHCHAIRS/STROLLERS 39,00 €
  • HIGH CHAIRS 39,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 29,60 €
  • CAR SEATS 39,00 €
  • CRIBS 39,00 €
  • SMALL ELECTRICAL ITEMS 33,00 €
  • MEDICAL ELECTRICAL ITEMS 29,60 €
  • TOYS 31,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 37,00 €

 

Lithuania

  • PUSHCHAIRS/STROLLERS 39,00 €
  • HIGH CHAIRS 39,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 29,60 €
  • CAR SEATS 39,00 €
  • CRIBS 39,00 €
  • SMALL ELECTRICAL ITEMS 33,00 €
  • MEDICAL ELECTRICAL ITEMS 29,60 €
  • TOYS 31,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 37,00 €

 

Luxembourg

  • PUSHCHAIRS/STROLLERS 30,00 €
  • HIGH CHAIRS 30,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 20,60 €
  • CAR SEATS 30,00 €
  • CRIBS 30,00 €
  • SMALL ELECTRICAL ITEMS 24,00 €
  • MEDICAL ELECTRICAL ITEMS 20,60 €
  • TOYS 22,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 28,00 €

 

Netherlands

  • PUSHCHAIRS/STROLLERS 39,00 €
  • HIGH CHAIRS 39,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 29,60 €
  • CAR SEATS 39,00 €
  • CRIBS 39,00 €
  • SMALL ELECTRICAL ITEMS 33,00 €
  • MEDICAL ELECTRICAL ITEMS 29,60 €
  • TOYS 31,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 37,00 €

 

Poland

  • PUSHCHAIRS/STROLLERS 35,00 €
  • HIGH CHAIRS 35,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 25,60 €
  • CAR SEATS 35,00 €
  • CRIBS 35,00 €
  • SMALL ELECTRICAL ITEMS 29,00 €
  • MEDICAL ELECTRICAL ITEMS 25,60 €
  • TOYS 27,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 33,00 €

 

Portugal

  • PUSHCHAIRS/STROLLERS 37,00 €
  • HIGH CHAIRS 37,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 27,60 €
  • CAR SEATS 37,00 €
  • CRIBS 37,00 €
  • SMALL ELECTRICAL ITEMS 31,00 €
  • MEDICAL ELECTRICAL ITEMS 27,60 €
  • TOYS 29,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 35,00 €

 

Czech Republic

  • PUSHCHAIRS/STROLLERS 36,00 €
  • HIGH CHAIRS 36,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 26,60 €
  • CAR SEATS 36,00 €
  • CRIBS 36,00 €
  • SMALL ELECTRICAL ITEMS 30,00 €
  • MEDICAL ELECTRICAL ITEMS 26,60 €
  • TOYS 28,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 34,00 €

 

Romania

  • PUSHCHAIRS/STROLLERS 38,00 €
  • HIGH CHAIRS 38,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 28,60 €
  • CAR SEATS 38,00 €
  • CRIBS 38,00 €
  • SMALL ELECTRICAL ITEMS 32,00 €
  • MEDICAL ELECTRICAL ITEMS 28,60 €
  • TOYS 30,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 36,00 €

 

Slovenia

  • PUSHCHAIRS/STROLLERS 31,00 €
  • HIGH CHAIRS 31,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 21,60 €
  • CAR SEATS 31,00 €
  • CRIBS 31,00 €
  • SMALL ELECTRICAL ITEMS 25,00 €
  • MEDICAL ELECTRICAL ITEMS 21,60 €
  • TOYS 23,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 29,00 €

 

Spain

  • PUSHCHAIRS/STROLLERS 35,00 €
  • HIGH CHAIRS 35,00 €
  • SMALL CHILDCARE/BABY CARE ITEMS 25,60 €
  • CAR SEATS 35,00 €
  • CRIBS 35,00 €
  • SMALL ELECTRICAL ITEMS 29,00 €
  • MEDICAL ELECTRICAL ITEMS 25,60 €
  • TOYS 27,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 33,00 €

 

Sweden

  • PUSHCHAIRS/STROLLERS 38,00 €
  • HIGH CHAIRS 38,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 28,60 €
  • CAR SEATS 38,00 €
  • CRIBS 38,00 €
  • SMALL ELECTRICAL ITEMS 32,00 €
  • MEDICAL ELECTRICAL ITEMS 28,60 €
  • TOYS 30,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 36,00 €

 

Hungary

  • PUSHCHAIRS/STROLLERS 23,00 €
  • HIGH CHAIRS 23,00 €
  • SMALL CHILDCARE/ BABY CARE ITEMS 23,60 €
  • CAR SEATS 23,00 €
  • CRIBS 23,00 €
  • SMALL ELECTRICAL ITEMS 27,00 €
  • MEDICAL ELECTRICAL ITEMS 23,60 €
  • TOYS 25,20 €
  • BICYCLES/ROCKING HORSES/LARGER TOYS 31,00 €

 


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