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General terms and conditions

1. ABOUT FAMIDEAL is an e-commerce site for the purchase of products / services, aimed at families with young children.

The website is owned by E smart Pack S.r.l., and its registered office is in 31030 - Casier (TV), Via delle Industrie, 121, PIVA 12800021003, email: This email address is being protected from spambots. You need JavaScript enabled to view it.



To receive the Famideal periodic newsletter containing offers, promotions and information on the activities of the company, it is necessary to accept the information on the processing of personal data called "Privacy Policy".

To purchase, it is necessary to accept these General Conditions of Use, which also contain information on the processing of personal data by Famideal.

The information and personal data provided by Users must be accurate, truthful and up-to-date. Famideal will not be held responsible for the truthfulness of the information entered; this information will be used by Famideal for the exclusive purpose of identifying Users and classifying their profiles, in order to offer an efficient service.

For users registered on the site, access to the Profile is done by entering a Username and Password. The Profile is unique, personal and non-transferable, and it is therefore forbidden for an individual User to register with multiple Profiles. Should Famideal become aware of any violations related to the obligation of uniqueness of the Profile, it reserves the right to disable all or some of the Profiles that are related to the same User.

All information relating to signing in and registration can be changed at any time by the User. To amend or update the personal information entered, Users need to access the address, go to the "My profile" section and click on "Edit profile". Customers and Registered Customers are responsible for the truthfulness and accuracy of any personal data entered and Famideal will not assume any responsibility in this regard.

Registered Customers may at any time cancel their registration with Famideal.

If registered customers do not wish to receive the Famideal newsletter, they can unsubscribe at any time through a special link present in each newsletter. 



The description of the services or products, including the conditions of use and availability of the services / products themselves, is indicated by Famideal on each product page.

The images used are purely illustrative and do not always represent the product or service in a completely faithful way.



Each promotional campaign has a fixed duration, which will be communicated to the Customer through the website. This duration may be changed during the course of the promotional campaign. 



The price of the product or service is inclusive of any tax and any tax levied on it.

The promotional price, with the indicated discount percentage, is related to the service / product and, unless otherwise indicated, shipping costs follow the instructions found on the page Delivery methods and costs.



Famideal reserves the right to assign discount coupons to its customers. The use of Discount Vouchers, which may be subject to minimum spending amounts, takes place by entering the discount code in the possession of the User at the time he makes a purchase.



The Customer, pursuant to Legislative Decree 21/2014 - in implementation of Directive 2011/83 / EU on consumer rights (Consumer Code), has the right to withdraw from each sales contract without any penalty and without specifying the reason no later than fourteen calendar days from the date of receipt of the goods. The Customer may exercise his right of withdrawal by sending a registered letter with acknowledgment of receipt to E smart Pack S.r.l., 31030 - Casier (TV), Via delle Industrie, 121, expressing the wish to withdraw from the purchase. If the promotion is still ongoing, the Customer must renounce via Email sent to This email address is being protected from spambots. You need JavaScript enabled to view it. with the word Withdrawal in the email subject. The "Withdrawal" Email must be confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. Famideal undertakes to refund a sum equal to the amount paid (including shipping costs) no later than fourteen calendar days from the date of receipt of the notice of withdrawal.

If the goods have been delivered, the consumer is obliged to return them (with expenses charged to him / her - article 67 paragraph 3 of Legislative Decree No. 206/2005) within 14 days (the postmark will be used) from the day of receipt of the goods. The address for sending the goods to be returned is the headquarters of Famideal: Via E. Torricelli, 13 / B 33080 Porcia (PN).

The regulation of withdrawal provided for in Articles 64-67 of Legislative Decree 206/2005 (so-called Consumer Code) concerning the rules for the protection of consumers in the case of contracts negotiated away from commercial premises or stipulated at a distance, is excluded for Proposals concerning services related to accommodation, transport, catering and leisure for the purposes of art. 55 of the same decree: "Article 55. Exclusions 1. The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 do not apply: (omissis) b) to contracts provision of services relating to accommodation, transport, catering and leisure, when the contractor undertakes to provide such services on a specific date or in a pre-established period when the contract is concluded. " 


8. LEGAL GUARANTEE FOR CONFORMITY DEFECT (legislative decree 206/2005)

The guarantee of conformity of the products sold by Famideal in favour of the Consumer Customer is provided by virtue of the provisions contained in the Legislative Decree 6 September 2005 n. 206 (Consumer Code) on guarantees in the sale of consumer goods. The Seller provides the official guarantee for the duration of 24 months from the date of purchase. The Consumer loses the right to assert the aforementioned guarantee if he does not denounce the defect of conformity within 2 months of its discovery. The warranty is valid for the following defects:

  • the product does not correspond to the agreement;
  • the product does not have the essential characteristics;
  • the product does not correspond to the usual use and quality;

The Seller will not be responsible for any damage that may result from misuse or wear, handling or non-professional installation, malfunction due to short circuit. The warranty does not apply in case of factors unrelated to the normal use of the product, such as increases or decreases in tension, use of accessories inappropriate or forbidden by the manufacturers, falls, water, fire or improper or abusive use by the Customer or third parties persons not authorized by the manufacturer. The warranty is also excluded for defects that were already known by the customer at the time of purchase.

It is up to the Customer, before returning a non-compliant article, and in order to assert the warranty, to agree (via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.)with Famideal the methods of returning and delivering the product. Famideal undertakes to indicate to the Customer the place and the method of delivery of the product. Once the Product is received, the Seller will check it, also using the Manufacturer's facilities and, where the conformity defect is found, will send the Customer the repaired or replacement product.

If, at the end of the check, the product is not affected by a lack of conformity, Famideal will inform the Customer about the costs necessary for its repair or replacement. The costs of transporting products that do not show conformity defects will be charged to the Customer. In the event of a declaration of lack of conformity, Famideal will promptly contact the Customer to inform him and possibly propose to replace the defective product with alternative products of equivalent or higher value and quality.

For all that is not expressly provided for, the current national and Community regulations on the matter apply 



E smart Pack S.r.l. is the holder of all rights related to the graphic and conceptual content of the website as well as the distinctive signs made visible.

It is therefore forbidden to reproduce, even partially, the content and graphics of the Internet site, as well as the distinctive signs made visible in the same. 



The relationships between Famideal and Customers of the Internet site, including registered Customers and those who have carried out transactions through the Internet site, are governed by these Terms and Conditions of Use.



The present conditions of use will be regulated in all their aspects by Italian law.

For any dispute concerning the interpretation, execution and termination of the contract between the Customer and the Partner, the Court of the place where the Customer has his residence or has elected his domicile for the purposes of the contract will be competent.



For any questions or queries, please contact the Famideal Customer Care.


  Free shipping above 100 €

  Shipping in 24/48 hours

  Discounts up to 70%


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Customer care

 WhatsApp +39 342 39 37 470

 Skype famideal_service_clients

Customer service is active from Monday to Friday 9.00am - 6.30pm

Payment methods

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Copyright © 2020

E smart Pack srl Sede Legale Via delle Industrie, 121 - 31030 Casier (TV) - P.IVA e C.F.: 04995720267
REA TV code: 417273 - Cap. Sociale: € 10.000,00